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Frequently Asked Questions

At FastFlat4.com we feel it's important for our customers to be well informed. We will do our best to ensure you have the information you need, making your experience with us easy and comfortable. Should you have a question, comment or concern not mentioned in our FAQ section, please contact us.


 

Q: Does FastFlat4.com have an installation facility and can I have FF4 install performance products and tune my car?
A: Currently FF4 does not have an install facility. However, we will refer all of our customers to one of our affiliates for installation and fabrication as needed. Be confident that we use only these affiliates because we believe you, our valued customer, should receive only the best in performance products and installation.

Q: Does FF4 plan on opening/operating an installation and tuning facility in the future?
A: FF4 does plan on building a facility in the future but we are currently focusing on sales, customer service, and support. This will allow us to focus solely on helping our customers reach their performance goals and needs with minimal distractions.

Q: Is FF4 just another one of those stores on the net trying to "jump on the performance band wagon" like many others?
A: Absolutely NOT! FastFlat4.com is a family owned Subaru Performance Company on line created by two knowledgeable and passionate Subaru enthusiasts. We are dedicated to offering professional, personable, and realistic knowledge and support to everyone we work with. We know you have many options for your performance needs and we appreciate every opportunity we have to earn your business.

Q: Why should I choose FF4 for my performance products and tuning solutions?
A: Because the FF4 team is actively involved in a number of sanctioned motor sports and club events on a regular basis, meaning we personally use and test many of the product brands we sell. This gives us the ability to give an honest evaluation of how the product performs, ensuring confidence when you purchase. FF4 owns five acres of land with a private rally cross course we use regularly for product testing and as our proving grounds. This is also a great avenue for data logging our more aggressive tunes, and tuning suspension and chassis dynamics.

Q: What Tuning Solutions are available through FF4?
A: FF4 has a dedicated and knowledgeable experienced road tuner on our team. We offer tuning solutions via Open Source and COBB AccessPort. Road tuning is one of the best tuning options as it offers everyday-real world driving conditions. AWD dyno tuning is also available if start up or base line maps need to be developed, through an affiliate tuning facility.

Q: Is my information safe with FF4, either in person or online?
A: YES. FastFlat4.com respects your personal and on line privacy. All information, personal or online, will not be disclosed, sold, rented, or given to any other party for any reason. All privacy policies are strictly enforced and FastFlat4.com will take all appropriate steps to ensure the privacy of your information. If there are any questions regarding our privacy practices or information contained in the FastFlat4.com web site please contact us.

Q: How long does it take for products ordered to process and ship?
A: All orders are processed within 24 hours and in most cases will be shipped within 24 to 48 hours of order processing. Our products are shipped via Fed Ex and UPS, and many shipping options are available for faster delivery. Should you require special shipping arrangements, please contact us and we will do our best to meet your needs. Tracking information is also available within 24 to 48 hours of processed and shipped orders.

Q: Can I have products shipped to an address other than my billing address?
A: Yes. However, to help control and prevent fraud, we will often require additional information to verify the order. This may include (but not limited to) a contact phone number at alternate address, verification of address in relation to customer information, etc. All information is used for fraud prevention only, to ensure your order and hard earned money are protected.

Q: Does FF4 offer free shipping?
A: Some products are shipped free of charge and will be clearly posted as so. Most products qualify for $10.00 Ground Shipping. Some exclusions do apply. Please see our shipping policy for more information.

Q: Does FF4 offer warranty on products sold?
A: Products sold by FF4 are warranted through the manufacturer only. FF4 takes quality control very serious and we are dedicated to offering products free of defects in workmanship and materials. However, FF4 does not have total control over the tolerances in which these products are manufactured or shipped. Should you receive a defective or damaged product, please contact FF4 immediately so we can remedy the situation.

Q: What if I need to return or exchange a product?
A: Should you receive a product that is incorrect or damaged please contact us immediately so we can resolve the situation. If a product purchased is simply not needed and has not been opened or installed or altered from original, FF4 will try to work out a return or exchange. Please see our return policy for more information.

Q: Can I return a special ordered product?
A: In some cases, yes. If the item is able to be returned, most often special ordered products will require a restock fee and/or return shipping charges. FF4 will do the best we can to ensure you are ordering the correct products when ordering special items. Please see our return policy for more information. Some exclusions apply.

Q: Will my credit card be billed if I order a product that is out of stock or on back order?
A: In most cases your credit card will only be billed for items in stock and being shipped. However, if a product is drop shipped directly from the manufacturer or the product is a special order, you may be billed at the time of order. Products that are drop shipped will be clearly posted but it's still important to  verify your order details at checkout.

Q: Does FF4 offer any discounts or promotions to Military, Club, Forum, Events, etc.?
A: ABSOLUTELY! Should you be planning an event, club function or looking to do a group buy please contact us ahead of time and we will certainly make an agreeable arrangement! And of course we will discount products for military personnel for helping us maintain our freedom and keeping our country safe. Discounts are also available for Law Enforcement, Fire and Emergency personnel. Please contact us for more information.

Q: What if I am a regular customer; can I receive a discount on the products I order?
 A: FF4 appreciates our loyal customers and we will always work hard to ensure our pricing is fair and you are well taken care of. We are currently working on a Customer Loyalty Program. Plan to see more about this great program by Spring of 2016.



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